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    How to use the client portal on desktop

    Your online customer portal makes booking and paying for your sessions easy. Manage your account, memberships and more. Take a look at our video on how to access the client portal on desktop.

    How to use the client portal on mobile devices

    Take a look at our video on how to access the client portal on mobile. For further help with accessing your account and using the online customer portal, see the guides below.

    Online user guides

    • How to log in

      First time log ins

      If you are a member, you will already have an account set up.

      Please use the email address you have provided us and set your password by selecting ‘Forgot password’.

      This will be your password for future logins.

      Creating an account

      If you haven’t visited us before, or do not have an existing account with us, please visit the online customer portal. Select 'Join or book now' and follow the prompts. 

      Not sure if you have an account?

      1. Visit the online customer portal.
      2. Select 'Forgot password'. A new page will load.
      3. Type in your email.
      4. Select 'Submit'.
      5. If you have an account, you will receive a email to reset your password.
      6. If you do not have an account, a message will load stating 'Email address not found'.
      7. If your email address was not found this means there is no associated account to the email you entered. Existing members should contact the centre to check their email address if this occurs.
      8. If you are not a member, please proceed back to the login screen and select 'Join or book now' and follow the prompts.

    Manage your account

    • How to change my payment details
      1. Login to your online account using your email address and password.
      2. Select 'Account'.
      3. Select 'Payment settings'.
      4. Select the member or guest you wish to edit at the top of the screen.
        • If you are paying for a student's account, the bank account sits under the responsible persons/guest account details.
      5. Select 'Add new payment method'.
      6. Select which payment method you wish to update and select 'Next'.
      7. Enter new details and click 'Submit'.
    • How to check my payments
      1. Login to your online account using your email address and password.
      2. Select 'My Accounts'.
      3. You will be taken to the 'Edit profile' tab.
      4. If you have more than one payment plan, select the member or guest you wish to edit at the top of the screen.
        • If you are paying for a students account, the bank account sits under the responsible persons/guest account details.
      5. Update your details.
      6. Select 'Save Changes'.
    • How to update my details
      You can access your online customer portal to update your payment details, postal address and phone number.
      For all other updates please contact the centre.
      1. Login to your online account using your email address and password.
      2. Select 'Account'.
      3. Select the member or guest you wish to edit at the top of the screen.
      4. Edit your details.
      5. Select 'Save Changes'.

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