We have a special announcement to make! We have been working on an online solution to provide you with greater flexibility, convenience, and more options to connect with the centre.
Online customer portal
Active Melbourne will bring you an online customer portal, with each member being allocated their very own personalised account.
This new service will provide you with your own personal login to empower you with the ease and convenience of:
- online bookings: view your group fitness class or personal training session has never been easier (you can check availability and boo);
- managing your membership: update your details, see your membership details, or suspend online;
- make online purchases: visit the online shop feature to purchase your personal training packs or single sessions.
You will be issued your login on Saturday 29 April 2023 via an email with instructions on how to log in.
Please be aware
Active Melbourne will continue to process your direct debits each fortnight. There are no additional fees or charges for this new service, but please note that due to our system change, the reference on your bank statement from the debit on Thursday 4 May 2023 may be slightly different from previous transactions.
The Y acknowledges and respects the privacy of all individuals. For full details please check out our privacy policy.
Support and more information
If you need assistance with the online customer portal, we will have online guides as well as staff support to help you navigate.
Keep an eye out as we release more information on how to use the online customer portal on Saturday 29 April 2023.
In the meantime, if you have any questions about the online customer portal, please contact us or speak to one of our friendly staff when you’re next in the centre.
We look forward to seeing you soon!